General Privacy Policy
This online privacy policy (“Policy”), effective from July 29, 2024, applies to information collected through Appliance Repairman LLC and its subsidiaries (Appliance SD) websites, social media outlets, and/or online services where it is posted, to the extent that Appliance SD has control over such information. Some, but not necessarily all, of the information we collect may be considered “personal information”—information that personally identifies you.
As defined by law, “personally identifiable information” includes details collected online about an individual consumer, such as first and last name, physical address, email address, telephone number, Social Security number, or any other information allowing direct online or offline contact. This definition also encompasses details like a person’s birthday, height, weight, or hair color collected online and stored in personally identifiable form by an operator.
This Policy may be supplemented, amended, or replaced by additional privacy notices (“Privacy Notices”), typically provided when we collect your information. We reserve the right to update or modify the Policy or any Privacy Notice at any time without prior notice.
By using this Site, social media outlet, or online service, you consent to collecting, using, disclosing, and transferring your information as described in this Policy (and any applicable Privacy Notices). If you do not consent to such use, you may not use this Site, feed, or service.
This Policy is part of our Terms of Use, which govern the use of our Site, social media feed, and online service.
User Choices
This Policy outlines some of your choices, and we may request that you indicate your preferences at the time and on the page where you provide your information.
Under California law, we must explain how our system responds to any “Do-Not-Track (‘DNT’) signal” sent by your browser. Currently, we cannot guarantee that we will honor DNT signals. Third parties, such as Google and others, may be able to track information through our Site, social media outlets, and/or online services.
You can update your preferences regarding using your information by notifying us in writing. If you wish to be removed from our mailing lists at any time, please contact us using the provided information or simply use the “unsubscribe” link at the bottom of each electronic advertising or newsletter-related communication.
Collected Information
We collect and use the information, including any personal information, you provide when you use this Site, social media outlet, or online services. We may obtain your information (e.g., from Facebook or X), including personal details, that you previously provided to a third-party social media platform. Additionally, we may collect information sent to us automatically by your web browser or mobile device. This information depends on your device and service settings but typically includes your IP address, operating system name, browser name and version, visit timestamp, and visited pages.
The personal information we typically collect includes:
– Name (First and Last)
– Email Address
– Phone Number (cell, home, or work)
– Home Address
From time to time, additional information may be acquired with the user’s consent, such as credit card details, alternate contacts, or place of work.
Use of Cookies
We utilize “cookies” and other technologies to gather information and facilitate specific features. Generally, you can configure your browser to reject cookies or notify you when a cookie is placed on your computer (this may impact your site usage).
Third parties may also deploy cookies to your computer or mobile device to track your online activities across different websites and deliver targeted advertisements on this Site or other sites.
Use of Your Information
We use the information we collect to fulfill your service and information requests and to provide exceptional customer service. We do not sell, rent, or lease your information to third parties.
We may share necessary customer information with service providers, vendors, and other companies that support our business, such as delivery services, technical infrastructure services (including analytics of service usage and ad effectiveness), customer service providers, payment facilitators, and survey conductors.
Any personal information included in user-generated content (UGC) on our website, social media channels, or online services may be viewed, collected, or used by others beyond our control. We may also utilize limited information, with or without your consent, for advertising or promotional purposes, including your name, comments, and general location. Therefore, any UGC submitted through our website, social media channels, or online services should not be considered private.
We may offer features that encourage automatic posting of information to third-party social media platforms (like Facebook or Yelp), including your location, name, purchases, and/or social media identity. There should be no expectation of privacy regarding such actions. Link your profile to our website(s), social media channels, or online services using an account on a third-party social media platform. We may share your profile information with that platform. Additionally, we may use third-party social media platforms to deliver interest-based advertisements based on your personal information.
Your information may be transferred to a successor organization.
We may disclose your information in good faith if required to comply with the law, a court order, or a subpoena. We may also disclose your information to prevent or investigate potential criminal activities, such as fraud or identity theft, to protect the security of our website, to enforce our Terms of Use or other agreements, or to safeguard our rights, property, or the safety of our users or others.
Retention of Personal Information
We retain the information collected on this Site for each category listed above for as long as necessary to fulfill the services, products, and information you request or as permitted by applicable law.
Site Hosting
Appliance Repair SD, a U.S. corporation, operates sites, social media outlets, and online services primarily intended for a U.S. audience. The servers supporting our digital infrastructure and where we store electronically provided information may be situated in a country different from your own. Data protection laws in the United States may afford different levels of protection compared to those in other countries. Using this Site, social media outlet, or online service, if you reside outside the United States, you consent to transfer your information to the United States and to be governed by its laws and regulations.
Governing Law
This Policy is governed by the laws of the State of California, United States of America, without regard to its conflict of law provisions.